Privacy Policy & Cookies

Last updated: 30.9.2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy & Cookies describes how handle your personal information when you visit our website https://shop.ursaterdin.com and purchase the Evolve Athlete Journal.

In this Policy, “we”, “our” and “us” refer to Urša Terdin s.p., Partizanska cesta 5, Slovenia 

1. Company Information

Business name: Urša Terdin s.p., športno psihološke storitve
Registered address: Partizanska cesta 5, 2000 Maribor, Slovenia
Email: info@ursaterdin.com

2. Personal Data We Collect

When you interact with our Website or place an order, we may collect:

  • Identity and contact details: name, billing and delivery address, email, phone number (if provided).

  • Order details: product purchased, quantity, price, order date and time.

  • Payment details: processed securely via Stripe, PayPal, or card processor. We do not store your full card details.

  • Communication data: information you provide if you contact us by email.

  • Technical data: IP address, browser type, device information, collected automatically by our hosting provider for security.

We do not use analytics or tracking tools. We do not maintain a mailing list. Your email is used only for order confirmations, updates, and customer service.

3. How We Use Personal Data

We process your personal data to:

  • Process and deliver your order.

  • Verify and complete payments securely.

  • Communicate with you about your order.

  • Comply with legal and accounting obligations.

  • Maintain the security and functionality of the Website.

We do not use your data for marketing, profiling, or advertising.

4. Sharing Personal Data

We only share your personal data when necessary:

  • Payment providers: Stripe, PayPal, and card processors.

  • Delivery services: postal and courier companies.

  • Professional advisors: accountants or legal advisors when required.

  • Authorities: when disclosure is legally required.

We do not sell or rent your data.

5. International Orders

We ship products within Slovenia and across the EU. For deliveries outside the EU (where offered), your data may be shared with delivery partners and customs authorities in the destination country.

6. Data Retention

We keep your personal data only as long as necessary:

  • Order and transaction data: as required by Slovenian law (typically 5–10 years).

  • Communication data: for a reasonable period to resolve inquiries.

  • Technical logs: short retention periods unless needed for security.

After this, data is securely deleted or anonymised.

7. Data Security

We use appropriate measures to protect your personal data, including secure website connections (HTTPS). Payments are processed exclusively by PCI-DSS-compliant providers (Stripe, PayPal).

Although absolute security cannot be guaranteed, we apply suitable technical and organisational safeguards to reduce the risk of unauthorised access, alteration, or disclosure of personal data.”

8. Your Rights

You are in control of your personal data. Under GDPR, you have the right to:

  • Access – ask us what personal data we hold about you.

  • Correction – ask us to update or fix information if it is inaccurate or incomplete.

  • Deletion – ask us to delete your data when it is no longer needed or where the law allows.

  • Restriction – ask us to limit how we use your data in certain situations.

  • Objection – object if you do not agree with how we process your data, where our legal basis is legitimate interest.

  • Portability – request a copy of your data in a common format so you can transfer it to another service.

  • Complaints – if you are unhappy with how your data is handled, you can contact us at info@ursaterdin.com or raise a complaint with the Slovenian Information Commissioner.

We aim to make it easy for you to use your rights. If you want to exercise any of them, just email us at info@ursaterdin.com and we will respond within one month.

9. Cookies
What Are Cookies?

Cookies are small files stored on your device when visiting websites.

Cookies We Use

Our Website only uses essential cookies, necessary for:

  • Remembering your shopping cart during checkout.

  • Secure login and payment processing.

We do not use analytics or advertising cookies.

Managing Cookies

You can disable or delete cookies through your browser. Please note that disabling essential cookies may affect the Website’s functionality (e.g. checkout may not work).

10. Other Policies

Please also refer to our Terms & Conditions and Refund Policy for details on purchases, withdrawal rights, and refunds.

11. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ursaterdin.com